Return and Refund Policy for www.lonex.co.in:

At Lonex, we strive to provide our customers with high-quality products and exceptional service. Please read our return and refund policy carefully before making a purchase.

Replacement Policy:

  1. No Refund Policy: We do not offer refunds on any products purchased through www.lonex.co.in.
  2. Replacement Only: Lonex is committed to ensuring that you receive products in perfect condition. In the event that you receive a damaged or defective item, we will happily replace it. Please note that replacements are subject to the terms and conditions outlined below.

Replacement Request:

  1. Initiate within 48 Hours: Replacement requests must be initiated within 48 hours of receiving the product.
  2. Contact Information: To request a replacement, please send an email to [email protected] within the specified 48-hour timeframe. Include your order number, a description of the issue, and clear photographs of the damaged or defective product.

Conditions for Replacement:

  1. Verification: All replacement requests are subject to verification by our customer support team. We may request additional information or evidence to assess the validity of your claim.
  2. Unused and Unaltered: The product must be unused, in its original packaging, and in the same condition as when received.
  3. Exclusions: Replacement requests will not be accepted for products damaged due to misuse, improper handling, or any other reasons not attributable to Lonex.

Shipping for Replacements:

  1. Return Shipping: In the case of a valid replacement, Lonex will cover the cost of return shipping.
  2. Timely Replacement: Once the replacement request is approved, we will strive to dispatch the replacement product at the earliest convenience.

By making a purchase on www.lonex.co.in, you acknowledge and agree to abide by this return and refund policy. Lonex reserves the right to update or modify this policy at any time without prior notice.

If you have any questions or concerns, please contact us at [email protected]. We appreciate your understanding and cooperation.

Thank you for choosing Lonex.