At Lonex, we understand that circumstances may change, and you may need to cancel your order. Please review our cancellation policy below:
1. Order Cancellation:
- Orders can be canceled within 24 hours of placement. After this timeframe, your order may have already been processed and cannot be canceled.
2. Cancellation Process:
- To cancel an order, please send an email to [email protected] with your order number and a clear request for cancellation.
- Our customer support team will review your request and confirm the cancellation if it is within the specified timeframe.
3. Refund for Canceled Orders:
- If the order is canceled within the allowed time frame, Lonex will initiate a refund to the original payment method.
- Refunds may take a few business days to reflect in your account, depending on your bank or payment provider.
4. Non-Cancellable Items:
- Some products may be non-cancellable due to their nature or customization. In such cases, cancellation requests may not be entertained.
5. Changes to Orders:
- Once an order is confirmed, changes to the products, quantities, or shipping address may not be possible. It is recommended to review your order before completing the purchase.
6. Order Processing Time:
- Orders are typically processed promptly to ensure quick dispatch. Once an order enters the processing phase, it cannot be canceled.
7. Communication of Cancellation:
- Lonex will communicate the cancellation status to you through the email address provided during the order placement.
8. Modification of Policy:
- Lonex reserves the right to modify or update this cancellation policy at any time. Please review the policy periodically for any changes.
By placing an order with Lonex, you acknowledge that you have read, understood, and agreed to our cancellation policy. If you have any questions or concerns, please contact us at [email protected].
Thank you for choosing Lonex.